Whatsapp your water issues to municipality

Durban mayor, Cllr Zandile Gumede, launched the Whatsapp Water reporting line.

To make it easier and convenient for the public to report any water related issues and to expedite the Municipality’s response, eThekwini Municipality launched a WhatsApp Water Reporting Line.

The innovative project is part of the city’s ongoing effort to make communication with its 3.5 million residents simpler, fast-track service delivery, reduce the water leak repair turnaround time and water wastage.

The telephone line will allow the public to report leaks, burst pipes, illegal connections, blocked sewer drains, water supply interruptions and any other water related issue to eThekwini Water and Sanitation (EWS) Unit.

It will essentially be a platform for the community and business to report all water-related issues, anytime and anywhere, using their phones.

The WhatsApp channel will also have a facility for consumers to send location pins of problems which will assist in locating problem areas. Customers will have their chat history with EWS kept for reference on unresolved issues.

Customers will at times be asked to take pictures of the leaks or bursts to allow correct coding of faults to be done at capturing stage.

A task team has been working on putting the project together and EWS is ready to roll it out the public. Necessary infrastructure has already been set up at a Call Centre while staff training has been conducted. A pilot project also has been conducted successfully to test feasibility.

Mayor Zandile Gumede applauded the milestone, adding that she had pledged to prioritise water and sanitation provision during her inaugural speech.

“I was not just paying lip service when I said the city must continue to get the basics right. We have remained true to our pledge and demonstrated that our city is committed to using modern technology to fast-track service delivery.  We are confident that eThekwini residents will partner with us to ensure the timeous reporting of water leaks, burst pipes, illegal connections, blocked sewer drains and water supply interruptions,” she said. The WhatsApp Water Reporting number is 073-148-3477.

find your
dream home

looking for an
affordable
apartment

List your Property

It's easy in only three
simple steps...

find professional
services in
your area

Locate a business
operating in
your area

List your Business

Want more customers? They're online right now, searching for businesses like yours. Place your ad now...

Latest News

COMMENTS

phoenix_smalloverport_smallmerebank_smallmidsouth_smalllooklocal.co.zaAutodealer.co.za
Top
Recommended Story
What is your New Year resolution for 2017?

Thanx for your referral. We have no doubt your friends will love our newsletter as much as you!

Don't forget to verify your email.

SUBSCRIBE
to our free NEWSLETTER
!
SUBSCRIBE to our FREE newsletter.




SELECT your titles:

Mid South Coast Rising Sun
Phoenix Sun
Rising Sun Chatsworth
Rising Sun Lenasia
Rising Sun Overport


Your details:


Your friends:

I didn't sign up for this
I'd like to see and read more... (Please indicate in comments section below)
I'm relocating (Please indicate where to)
Other